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This article also appeared on AOL and can be seen here
If you've ever wondered how energy switching sites work and
if you're really getting the best deal by using them, then Simon Moynihan has some answers.
The home energy
market The home energy market can be bewildering. There are over
11,000 energy tariffs and dozens of energy suppliers out there. How you pay,
whether you get your statements in the post or over the internet and of course
how much you use all determine the size of your energy bills.
If you pay by direct debit you pay less. If you have a prepayment meter you pay
more. If you take your gas and electricity from the same company you get a
discount. Some suppliers pay discounts annually, some pay quarterly. Some are
green and some are brown, and some are just expensive.
Big differences in
cost Even if you pay by direct debit and take gas and electricity from the same big
name supplier you can fork out way more than you need to. Changing your
supplier will not get you better electricity, or warmer gas. But it may be
cheaper. Much cheaper. And that's where the comparison sites come in.
Simplifying one of the most complicated markets in the UK is a growing business. The idea
is to list all available tariffs and rates according to price so you the consumer
can easily choose the cheapest.
How they work
How they work is simple enough. You tell a comparison service who your
suppliers are, how much gas and electricity you use, where you live and how you
pay your bill. The comparison service then runs this information against all
currently available tariffs in your region and gives you a table of results
based on price. You'll be told how much you could save in a year, what the
annual cost will be for your gas and electricity and if you want to switch, you
can usually do so right there and then.
Energy comparison sites are essentially brokers. They
earn commissions from suppliers for referring new customers. These commissions
in turn make it possible for the sites to keep providing up-to-date information
on all deals available.
Why energy companies
use comparison sites
Energy companies know that most of their new customers come
from comparison services and they play into it. If a big supplier is on a drive
for new customers, it will launch a new tariff with new rates and target the
top of the comparison charts. If they are number one, they will get the largest
share of new customers. When they have as many as they want, they will "withdraw" the tariff and "launch" another one.
This kind of launching and re-launching of tariffs can be
seen in their names. You can now sign up to E.ON Energy Online Extra Saver 12
or npower Sign Online 14. You may have already signed up to Click Energy 6 from
British Gas. The suppliers skilfully nudge one another off the top spot in a
game of one-upmanship that is determined by wholesale prices, market forces and
of course the desire for new customers.
This is good news for consumers and the key is to take
advantage of suppliers' cheapest offerings. Right now for an average customer
living in London,
the difference between npower's standard rate and their cheapest tariff is
nearly £150. And if you're an npower customer, you can switch your npower
tariff to their cheapest rate using a comparison service. This is because
npower knows that if you're on a switching site, you're looking for a better
deal. And they'll give you one to keep you as a customer, so shopping around is
essential.
Special deals
A common misconception is that suppliers offer special rates
to particular comparison sites. They don't. The deal you see on one is the same
deal on another. You can test this by entering the same information on
different services and you should come out with the same results.
One thing is true though. Some suppliers don't have
relationships with certain comparison services. Some of the best known
comparison services are unable to switch customers to some of the best deals.
If the best deal is listed on the comparison service you're using and you're
unable to switch because it's unavailable, use another service where you can
switch to that supplier!
Can you trust
comparison sites to be accurate and impartial?
The energy regulator Ofgem recommends
the use of comparison services to find the best deals and watchdog Consumer Focus manages the code
that regulates most comparison sites. The code has very strict rules on how
results are listed and comparison services are audited regularly.
Although comparison sites want you to switch because they'll earn a commission,
they still want you to get the best deal in an open and clear way. If you use
them once and save? money, the hope is that you'll trust them and use them
again. It's in nobodys interest to provide misleading results.
Who can save money?
According to Ofgem, half of UK households
have never switched. These households will usually save the most. But because
deals are always changing and prices fluctuate, there are always new deals
coming on the market. Checking your tariff every six months to a year is a good
way to stay ahead of the game and make sure you're on the best deal.
Is one comparison
service better than another? All comparison sites would like to think so! But the truth is that most of
them list savings and prices in an accurate and easy to understand way. In
addition to regulation, they test each others? sites regularly and if any
discrepancies are found, they are reported to the watchdog.
As a consumer you need choice and ease of use. It is true that some comparison
services are able to switch you to more suppliers than others. This is what
makes a better comparison service. Accurate, impartial results and easy
switching to the biggest choice of suppliers and the best deals. Simon Moynihan is the Consumer Insight Manager
for Xelector |